Application Assistance

Applications

Whether your organization is implementing an EMR, ERP, quickbooks, SAGE, Email, any marketplace application or custom application, we are here to help.

If your organization is considering utilizing an application WAKE TSI can help you:

  • Define your requirements
  • Perform due diligence
  • Select vendors
  • Plan the migration
  • Install the new system
  • Move your data

Hosted Microsoft Exchange

WAKE TSI Hosting gives you all of the functionality of a dedicated Exchange server for a fixed, monthly cost. So, when you need the power and features of a Microsoft Exchange/Outlook environment, we can rapidly provision your mailboxes. You can rest easy knowing your mail is in the hands of email experts.

Features:

  • 25GB mailboxes
  • 50MB attachments
  • Free Outlook for Windows and Mac
  • Outlook Web Access (OWA) Premium
  • Share contacts, tasks, calendar, and notes
  • Calendar sharing with read/write options
  • FREE ActiveSync for iPhone®, iPad®, Android®, and Windows® mobile devices
  • Optional BlackBerry Enterprise Licenses for BlackBerry devices
  • Premium spam and virus protection
  • 24x7x365 Support via phone or support site
  • Industry-leading SLA
  • Incremental backup with two week retention
  • Domain & mailbox-level spam and virus filters
  • Optional archiving and data migration services

Hosted Email

EmailNot everyone needs the features (or expense) of Microsoft Exchange/Outlook. Hosted Email packs a complete personal information management system into a compact, easy-to-use interface. Business email users have different needs and requirements than personal users. Email clients like Gmail or Yahoo are great for staying in touch with friends and family, but when your business relies on email, you need more.

Features:

  • Access to mail, calendar, contacts, tasks, and notes from one application
  • Easy webmail client or a desktop client, like Microsoft Outlook or Thunderbird
  • Access mail on your iPhone, Android, Windows Phone or BlackBerry device
  • View/share/edit users’ calendars
  • Share calendars outside of your domain with iCal support
  • Maintain and track task lists
  • Create group contacts lists
  • Company wide contact lists
  • 25GB mailboxes
  • 50MB attachments
  • All administration provided
  • 24x7x365 support via phone or support site
  • Data migration assistance available
  • Industry-leading SLA
  • Redundant, clustered server pairs
  • Secure SSL encryption
  • Spam and virus filters
  • Daily backups
  • Optional email archiving service

Help Desk Services

Whether you need a Service Desk full time, after hours, or on demand, WAKE TSI can structure a solution that best meets your needs. We can work with our own ticketing system or integrate with yours.

WAKE TSI also provides assistance in retooling your existing Help Desk to better meet the demands of your organization.

Other Services

WAKE TSI can help you with other application and workflow issues:

  • Other productivity applications like the Microsoft Office suite and Office365
  • Website design and hosting
  • Application utilization optimization
  • Workflow optimization
  • Big Data/Business Intelligence/Data Analysis & Reporting
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