Actual Value in After Hours IT Support

The pleasurable things that we experience in life are often not tied to the specific action themselves, but rather the hidden benefits. These are the things that we are truly seeking. The encounters that make our brain flood with dopamine and undergo a sense of enjoyment. Think of your favorite activity that you enjoy on  … Read more

New WAKE TSI Website

Welcome to the new WAKE TSI website. Check back frequently for updates.

Getting Ready to Buy a Server? WHY???

I had the radio on for background noise and a commercial came on from a local IT services company touting that they will build servers for small businesses. I was sure that I misheard the commercial and waited for it to be replayed. I heard it correctly. They were indeed targeting the small business community to build them servers.

This is wrong on so many levels.

Security: You can’t just check the boxes

Organizations rely on safety nets to protect their bottom line from a catastrophic event. The healthcare industry is no different. Security breaches are becoming more rampant and, due to government regulations, expensive to address in their aftermath. To protect themselves, organizations are taking out liability insurance policies to help defer the costs when a data breach occurs.

Unified Secure Communications

Here is a good discussion on the topic of Unified Clinical Communications. Check out the article. We’ve been integrating communication solutions in hospital settings for years and Dr. Schmuland is dead-on. One thing I would add to his article is “Secure” and I’ll touch on that.

Congratulations Reading Hospital @ReadingHosp

Everyone at WAKE TSI would like to congratulate the Reading Health System (RHS) team for their Outstanding Achievement Award from the Interactive Media Council.

Vendors Are Waking Up

Finally!!! Vendors are waking up – There are tangible, measurable benefits to HIPAA compliant, secure communications. They all promote their features but have left it up to the hospitals to figure out the payback. Who wants to dump significant dollars into an enterprise solution without knowing the potential upside?

The Practice Dilemma – Reimbursements and Technology

Physician practices of all sizes are currently feeling the squeeze of dwindling reimbursements. The conundrum of receiving reimbursements is related primarily to hassles with payers, prior authorizations, and government red tape (Medical Economics). To put it bluntly, a significant number of practices are receiving less money to provide the same services.
These providers are forced to see more patients while continuing to focus on the quality of care being administered. This is quite a daunting task.

The Happiness of Project Success !

About a month ago I hired a consultant to help me move my email from one PC to another, which involved a number of steps, including upgrading to another email system, combining files, and ensuring more than one email site was downloading to a single ‘pull’ source correctly, etc.

Dwindling Reimbursements

Combat the 800 LB Gorilla in the Room Smarter and Harder

The saying “time equals money” has never applied more to the small-medium sized physician practice than at this particular time in history. Especially with the passing of the Affordable Care Act (ACA). Physicians are complaining about shrinking reimbursement rates (rightfully so) and the physician practice is having to treat an increased amount of patients in the same amount of office time. Practices need to provide quality care to their patients while being concerned about their bottom line. This means that their billable hours must go up and the level of care must not suffer.